How can I return my order?

We provide return labels. If you use self-postage, Aeyde is not responsible for any loss, theft, or damage to the parcel.

For orders from Germany you need to:

1. Attach the pre-paid return label to the outside of the box, covering the original delivery label.
2. Check the appropriate box on the return sheet, indicating the reason for your return, and place the sheet inside the box.
3. Drop off the package at your local post office or DHL pick-up point.
4. Once we have received your return order and checked the condition of the items, you will receive a refund in 1 to 6 business days to your original payment method.

For international returns:

1. Create your returns label with our Returns Portal. Please refer to the Order Number in your Aeyde Order Confirmation email.
   You can find this Order Number in the email subject line or in the body of the email. Please ensure to keep the # when quoting your Order Number.
2. Print out your return label and stick it on the outside of the box, covering the original delivery label.
3. Schedule a pick up, or you can drop off the box at your local post office or DHL pick-up point.
4. Once we have received your return order and checked the condition of the items, you will receive a refund in 1 to 6 business days to your original payment method.

Please do not use self-postage, as we cannot cover any costs if the package gets lost.

Canadian duties refund process:

If you’ve paid more duties than required, or if you returned the goods you purchased, you can apply for a refund of the duties from the Canada Border Services Agency (CBSA) following the steps below:

1. Gather Required Documentation: You’ll need proof that the duties were paid and, if applicable, that the goods were returned. This might include receipts, invoices, and tracking information.
2. Fill Out the B2G Form: the CBSA provides a form for casual refund requests, called the B2G. You can fill it out with the necessary information about your purchase and the duties paid.
3. Submit the Form: You can submit the form and your documentation by mail. See here for which address is applicable based on your postal code.
4. Wait for Processing: After submission, your request will be processed. This can take some time, depending on the volume of requests.

If you need assistance with this process, consider contacting the CBSA directly. Please note that requests for refunds must be made within one year of the duty payment date.

What is your return policy?

We have a 30-day return policy. Items must be returned unworn, undamaged, and with the protective layer intact. We recommend trying on shoes on a carpeted surface to protect the soles. Worn, damaged, or altered items will not be accepted.

When will I receive my refund?

Refunds are processed after the return is registered by our warehouse, typically within 1-6 business days. It can take up to 7 business days for the refund to appear in your account.

Can I return a sale item?

Yes, sale items can be returned.

Can I return socks?

We do not accept returns for socks.

How can I pay for my order?

You can pay using the following payment methods:

• • Credit Card (American Express, Visa, Mastercard)
• • PayPal
• • Klarna*
• • Sofort (direct bank payment)
• • iDeal
• • Bancontact
• • Multisafepay)

*Please note: Aeyde cannot provide details on why you may not be eligible to use Klarna. For inquiries regarding Klarna payments, contact Klarna customer support at www.klarna.com/de.

How can I take care of my Aeyde shoes?

All Aeyde shoes are handmade in Italy from luxury materials. Since leather is a natural material, variations in grain and color may occur. Follow these care instructions to maintain your shoes:

• Store shoes away from direct sunlight.
• Before initial use, treat your shoes with a protective spray suitable for the respective material.
• Clean excess moisture with a dry cloth.
• Clean each pair with its own cloth to avoid color transfer.

Material-specific instructions:

• Calfskin: Clean soft leathers and calfskin with a soft cloth and neutral shoe polish.
• Suede: Brush gently in the direction of the grain with a rubber or soft-bristle brush.
• Patent: Avoid contact with ink, alcohol, or solvents.
• Snakeskin: The natural texture may change, which is normal.

How can I take car of my Aeyde jewelry?

Our jewelry is handcrafted in Italy from high-quality, hypoallergenic materials. To maintain its finish:

• Keep away from water, perfume, and cosmetics.
• Avoid wearing jewelry while showering or sleeping.
• Use a soft, dry cloth to clean after each use.
• Store jewelry separately in the provided pouches to prevent scratches and tarnishing.

Our shoes come in European sizing. The easiest way to measure your foot is to stand on a sheet of paper, border your foot with a pen and measure the length between your heel and your longest toe. Please reference our size guide below:

Please note: our footwear model on all styles wears a size 37 with a foot width of 9cm. This is the standard by which we size our shoes. If your feet are wider or slimmer than this, it may affect the fit of the shoe, and you may have to select a size smaller or larger than usual.
Feel free to reach out to our customer service team if you have any questions about the fit of a particular footwear style.